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Google responds on Galaxy Nexus ‘volume bug’, a software fix is on the way

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  • November 23, 2011 at 4:08 am

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Galaxy Nexus 'volume bug' through radio interference from another 2G GSM 900 device

It seems that Galaxy Nexus owners affected by the admittedly frustrating volume bug will not have to return their devices for a replacement just yet.

Google has responded to the issue, verified that they are aware of the situation and have a developed a fix that will potentially arrive as an over-the-air (OTA) update automatically. From Google’s lips:
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Galaxy Nexus volume bug could be hardware related, UK retailed holds off shipments (video)

News

  • November 22, 2011 at 6:35 pm

0

Galaxy Nexus 'volume bug' on 2G GSM 900 network

We’ve seen it time and time again. New devices generally have teething issues, though many of these can be patched with a software update, others have more serious hardware problems. The iPhone 4 had the infamous ‘antennagate’ issue, the HTC Sensation its own Wi-Fi deathgrip and it seems the Galaxy Nexus is now joining the ranks of not so smooth product launches.

The smartphone went on sale in the UK last week, and a number of users are reporting that the phone’s volume controls behave erratically when it’s transmitting on a 2G network at GSM 900 (900Mhz). This ‘volume bug’ could be a result of radio interference on the 900Mhz band and it has been replicated by placing another phone on 2G GSM 900 next to the Galaxy Nexus. The bug is quite serious because it can mute your phone’s ringer and notifications.

Most of Europe, Africa, Middle East, Australia and most of Asia use the GSM 900 band, so the number of users that could be affected is huge. Affected Galaxy Nexus devices behave normally when connected to 3G networks, so a temporary fix would be to force the phone to only connect on 3G, but that means you will be left without a signal where 3G connectivity is not available.
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